Frequently Asked Questions
When my doctor recommends therapy, do I have a choice in providers.
Yes, you get to pick! Your doctor may have a recommendation, however, you are entitled to go where you feel most comfortable. We are confident that if you explore your options, however, you will find that Grace Physical Therapy will suit all your needs. With two convenient locations close to home, expert clinicians, and our ability to schedule your first visit within 24-48 hours, we believe that we’re the best choice around to help you recover from an injury, surgery or chronic pain.
We accept nearly all major insurance carriers and will verify insurance for you. Contact us today to see how easy it is to get started.
When Should I Arrive for my Appointment?
Please arrive 15 minutes before your first appointment in order to complete all necessary paperwork.
What should I bring to my first appointment?
Insurance Card, Picture ID, Comfortable clothing, athletic wear, preferably no jewelry.
What will be the duration and frequency of treatment?
Duration and frequency of treatment are individualized for each patient, injury, and condition. We at Grace Physical Therapy are solely focused on helping you return to your optional level of function.
How much does a treatment plan cost?
The cost of your customized treatment plan depends on your diagnosis, individual needs, and insurance plan. We will verify your insurance benefits before beginning treatment to ensure that your care is affordable. To assess your needs, please visit Grace PT for a screening.
Are you in my network?
Grace Physical Therapy is contracted with most major insurance carriers.
View our insurance page for a complete list of in-network insurances accepted. Grace PT billing staff will be happy to verify your health care benefits for you. Please call 843-871-3522 for assistance.
What does deductible, co-payment- and co-insurance mean?
A deductible is the dollar amount that must be paid by the insured prior to insurance cost-sharing. Patient is responsible for all allowable charges until deductible is met.
A co-payment is the dollar amount the insured is responsible for paying each visit. After the deductible is met, the patient is only responsible for the co-pay. Grace Physical Therapy collects co-payment at the time of service for all eligible plan participants unless other arrangements have been made in advance.
Co-insurance is a form of cost sharing. The co-insurance is a percentage of allowable charges the insured is responsible for paying each visit. After the deductible is met, the insurance will cost-share with the patient and will cover the portion of the allowable charges remaining after the patient’s co-insurance. Grace Physical Therapy collects a portion of co-insurance at the time of service for all eligible plan participants unless other arrangements have been made in advance.
Don’t see an answer to your question? Feel fee to contact us (ncdesk@grace-pt.com) and we will do our best to get you the answers you are looking for!
